Crisis Communications

A crisis is not a matter of “if”, but a matter of “when”.

One of the reasons why our customers are successful is that they are capable of sailing in all weathers. Dynamic markets require thorough planning and at the same time the ability to quickly adapt. But sometimes unforeseeable events occur: natural disasters, accidents, fraud or litigation.

We support our customers in preparing for and overcoming crises.

Our method to prepare for crises

Assessing of existing systems and processes

Developing integrated crisis management and crises communications framework

Setting up issues management

Rollout

Training based on realistic scenarios

Our method to overcome crises

Linking crisis management to crisis communications

Monitoring and analysis

Media work

Social media handling

Complaints management and customer communication

Communicating with authorities and regulators

Aligning employees behind rationales and language regimes